Using wikis for a business does have good potential for collaboration. People operating remotely can add useful information without need for in-between delivery or uploading by someone else. When given more freedom to achieve something, like posting FAQs or other data, groups end up with more inclusive cultures and all the benefits that come with people feeling like they are part of something useful.
Being able to put up data and have it scrutinized tends to be better than having one exclusive group having filtered data that leaves things out.
Good wiki uses:
Posting a how something is made or processed based on methodology or regulations. Showing how things are done can earn customer trust.
Posting company history with multiple input, or posting multiple stories about a person, place, or thing.
Wiki of customer comments
Competitors methods, etc.
Posting how to methods for customers based on their learning style, instead of one size fits all.
For an Internal Wiki:
Feed back on policies, rules, and procedures.
Stories about work, customers, and special events.
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